FAQ
PRIVACY POLICY
Note: the privacy practice set forth covers the collection and use of information relating to www.nikkidanyelle.com only.
For more information regarding the collection and use of information by www.nikkidanyelle.com, please see the contact information below.
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Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., during the purchase process. This information is primarily used to fulfill your purchase. Nikkidanyelle.com may use this information to customize the marketing communication made through various online and offline touch points such as email or member only discounts.
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Cookie/Tracking Technology:
Nikkidanyelle.com uses cookie and tracking technology. This information is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the Site. Personal information is not collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties to aid in the analysis of said information or provide a more relevant site experience to our visitors.
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Distribution of Information:
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
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Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
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Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us.
SHIPPING POLICY
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Discreet Billing & Packaging
COVID-19 Notice: Orders may experience delays due to an increase in demand during the COVID-19 Pandemic. Please be aware our shipping partners have added additional days to the usual delivery timeline for all services.
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Free Shipping Qualifications
Your order must meet the $75 minimum purchase after any discounts and before any shipping charges or applicable taxes.
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Privacy
Your privacy is important to us. We understand that you may want to keep your purchase to yourself. We ship your package in non-branded packaging with no indication of either the products enclosed or where it comes from. "Distribution" will be listed as the company name in the return field on the shipping label. Charges are discreetly billed to your credit card as "The Nikki Danyelle Collective".
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Timeframes
All packages will be shipped via UPS/FedEX or USPS, Monday through Friday (excluding holidays). Orders placed after 1 P.M. (EST) will be shipped the following business day (excluding holidays). UPS does not deliver on Saturdays or Sundays.
Estimated shipping transit times do not include processing time.
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Exclusions
We do not ship orders to international destinations or the states of Alabama, Alaska, Hawaii, Mississippi or Virginia.
RETURN POLICY
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All returns require prior authorization. If you need to return an item, simply email us at: info@thenikkidanyellecollective.com. Once authorization has been given, you will receive return instructions to your email. Returns received without a return authorization number will be refused. Items received in a condition that is not compliant with our return policy will be refused.
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7 Day Return Policy
We offer a 7 day return policy for new factory sealed and unused merchandise. We will exchange or refund the full purchase amount, less shipping, if items purchased were received damaged/ defective. This is due to health and safety regulations. All adult novelties, adult toys and vibrators are not returnable for any other reason.
​Adult Toys 14 Day Exchange Policy
Due to health and safety regulations all novelties, adult toys and vibrators are not returnable. The only exceptions are manufacturer's defects. We will exchange an item received with a manufacturer's defect within 14 days of delivery for an identical item, no refunds will be given. If you receive an item which does not function:
• Try a brand new set of batteries.
• Be certain that the batteries are inserted correctly.
• Check that the cap is secured tightly.
• Products that include batteries typically have a protective seal to prevent the product from turning on during shipping. Remove the seal, secure the cap and try again.
If the item still will not function, please contact us for a return authorization.
Items that cannot be returned for any reason:
• Opened or used intimate apparel
• Lotions
• Lubricants
• Supplements
Refunds
Credits will be charged back to the original method of payment. It takes approximately 5-7 business days for credits to appear on your statement.
Refunding Shipping Charges
If you receive the wrong item or if the item arrived damaged or defective, we will cover all return related shipping charges. If you are returning an item for any reason other than the ones stated above, shipping charges are the responsibility of the customer.